RAVICA TRADE & MANAGEMENT SRL is committed to excellence and complete customer satisfaction. https://www.traser.ro/ proudly offers delivery services. Rest assured that we do our best to deliver your order as quickly as possible. Please take into account any public holidays that may affect delivery times. https://www.traser.ro/ also offers the possibility of same-day dispatch for products in stock.

1. DELIVERY METHOD

All orders will be delivered within Romania by fast courier services - Online shopping. You can track the status of your order from your account.

2. DELIVERY TIME

All orders for products in in stock are processed and shipped in 4-10 working days. For products marked as pre-order, delivery will be made within up to 7-10 weeks, depending on the country of origin. Orders are not dispatched or delivered on weekends or public holidays. In case of high order volume, deliveries may be slightly delayed. Please consider additional transportation times. If there will be a significant delay, you will be contacted by e-mail. If you wish to check estimated delivery times, we encourage you to contact us using the methods available on the website.

3. ADDRESS RESPONSIBILITY

It is the customer's responsibility to ensure that the delivery address entered is correct. We do our best to process and dispatch orders as quickly as possible, so there is a very short window of time in which changes can be made. Please contact us immediately if you entered an incorrect address.

4. UNDELIVERABLE ORDERS

Orders returned to us as undelivered due to incorrect information may be subject to a restocking fee, set by us.

5. LOST OR STOLEN PARCELS

https://www.traser.ro/ accepts no responsibility for lost or stolen parcels. If tracking information indicates that the package was delivered to your address but you have not received it, please contact local authorities.

6. DEADLINE FOR RETURN

You have the right to return ordered products within 14 calendar days of their receipt. Products must be returned sealed, unused and in original packaging.

7. PRODUCTS OUT OF STOCK

If certain products are out of stock, https://www.traser.ro/ will wait for all products to be in stock before shipping your order.

8. IMPORT DUTIES AND TAXES

For orders placed from https://www.traser.ro/, the customer is responsible for payment of customs duties and other taxes upon arrival of the parcel in the country of destination (for deliveries outside Romania).

9. POLICY ACCEPTANCE

By visiting the website and placing an order, you voluntarily accept the terms of this Delivery Policy.

10. CONTACT INFORMATION

For any questions or comments, please contact us:

📧 Email - [email protected]

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