Terms and Conditions

1. Definitions

The following terms and conditions will apply to all sales of goods by TRASER ROMANIA and its partners through the online store www.traser.ro to the Buyer and may be changed at any time by TRASER ROMANIA without notice.

Thus, the following terms will mean:

Buyer - person/legal entity or other legal entity issuing an Order.

Seller - TRASER ROMANIA, trading name Ravica Trade & Management S.R.L, with registered office in Sector 4, Bdul. Alexandru Obregia 26 Bl. R3 Sc. B Et. 3 Ap. 59, București, CUI RO2626382354, Nr. Reg. Com. J40/255/2010.

Goods - any goods, including the documents and services provided in the Order, to be supplied by the Seller to the Buyer. Order - an electronic document that serves as a form of communication between the Seller and the Buyer, whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive and pay for the Goods. Contract - an Order confirmed by the Seller. Intellectual Property Rights - all intangible rights such as know-how, copyrights and copyrights, database rights, design rights, model rights, patents, registered rights and domain name registrations for any of the above.

Site - Domain www.traser.ro and its subdomains.

2. Contract documents

By placing an Electronic Order on the website www.traser.ro, the Buyer agrees to the form of communication (e-mail, telephone) by which the Seller conducts its business. The Order will consist of the following documents: the Order (together with clear information about delivery and invoicing dates) and its specific terms and conditions. Terms and Conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without the need for an acknowledgment of receipt from the Seller. The Seller shall at no time consider an unconfirmed order as having the value of a Contract. Order confirmation is made electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of order registration. The general terms and conditions of sale shall form the basis of the Agreement thus concluded.

3. Obligations of the Seller

• The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order;
• The information presented on the Seller's websites is for informational purposes only and is subject to change by the Seller without prior notice. Product descriptions may be incomplete, but Seller makes every effort to present the most relevant information so that the product can be used within the parameters for which it was purchased;

4. Intellectual and industrial property law

The User/Buyer understands the intellectual property rights and will not disclose to any third party or publicize any information received from the Seller. All drawings, graphic and design elements appearing on the site, the name of the site, as well as the graphic signs are trademarks of Traser Romania and may not be taken, copied or used without the written consent of the owner. All content elements such as descriptions, drawings, graphic and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of Traser Romania, to which are reserved directly or indirectly all rights obtained in this respect by licenses of use and/or publication. The User/Purchaser is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, or include any of the above in any context other than the original intended by Traser Romania. You agree not to use, include any Content outside of the Site, remove Traser UK copyright notices on the Content, and participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, other than with the express written consent of Traser UK.

5. Website Content Rights

All site content and graphics, including, but not limited to, all text content, as well as the technical sources of all present and future services and facilities - unless expressly stated otherwise by another owner - the page sources and any other material, transmitted in any form by and to Users (by direct visualization on the site, through newsletters, etc.) belong to Traser Romania.

The content of the website, regardless of the area of the website and regardless of the type, may be used exclusively for personal purposes. Any use of the content by third parties for purposes other than your own may only be with the prior express written consent of Traser Romania . It is therefore forbidden to copy, take, reproduce, publish, transmit, sell, distribute or modify the content of this site or any part of it for any purpose other than personal use, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small excerpts of published articles (max. 400 characters), with the source of the information taken, with a link. (Source: name of the site - link to the site content).

(ii) links to the website www.traser.ro are allowed and the source of the information will be indicated after each link or at the end of the article, as follows: 'Information provided courtesy of Traser Romania  - link to site content)

Users agree to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners own over/ in connection with the www.traser.ro website.

Traser Romania  reserves the right to sue any person and/or entity that violates any of the above provisions in any way. Requests to use the content of the Site for any purpose other than personal use may be made by e-mail to [email protected] with the subject "Attn: Agency".

Any person transmitting or posting information or materials to the Site in any manner whatsoever assumes the obligation not to prejudice in any way the copyright that a third party may claim in connection with materials and information transmitted in any manner whatsoever to the Site. , and persons submitting information or material in any way understand and agree that breach of this obligation in any way shall in no way involve any liability whatsoever Traser Romania but only the responsibility of the persons concerned.

Traser Romania  may run advertising and/or promotional campaigns in any section of the Site at any time without the consent of the Users of the Site. The space and size of advertising campaigns and promotions do not require the Site Users' consent and may be changed at any time without prior notice.

Traser Romania  does not assume any liability for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.

6. Limitation of site administrator's liability

Traser Romania assumes no obligation and makes no warranty, express or implied, for the content of the Site, or for the content provided by its partners or users of the Site. In any event, Traser Romania will make every effort to ensure the accuracy and professionalism of the information provided on this website in order to gain and maintain the trust and confidence of its users. In this regard, Traser Romania will attempt to correct reported errors and omissions as soon as possible. The Site Administrator makes no warranty for the content of the Site and in no event shall be liable for any loss or damage that may result from the use of any part/sequence/page of the Site or the inability to use the Site, regardless of the cause or misinterpretation of any provision of the Site content.

The information provided through the website is provided in good faith from sources believed to be reliable. If any of the published articles or any other information falls under copyright law, please contact us at [email protected]to take the necessary measures. At the same time, Users should be aware that the information provided may include any inaccurate information (e.g. technical data or typing errors). The Site Administrator will do all due diligence to correct these problems as soon as possible.

Users understand and agree with this Traser Romania does not guarantee:

that the information contained on the site is completely complete; that the information entered by the Users of the site is real, correct and does not assume responsibility for the way in which visitors use it; that the information or services on the site will meet all the requirements of the Users, and for their improper use the Users assume full responsibility; for the results obtained by the Users as a result of using the information or services available through the site, the use of the information and services being made by the Users at their own risk;

that the services available through the website will operate constantly, uninterrupted, error-free - in this regard, Traser Romania assumes no responsibility for any damage Users may suffer as a result of the temporary or faulty functioning of the site or for the use of information obtained by using the links on the site to other sites (the use of these links is at the Users' own discretion).

Users also understand and accept that Traser Romania is not responsible for any inaccuracies, errors or omissions in the information provided on the Site by Users. At the same time, Users understand and accept that Traser Romania is absolved of any responsibility for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Users of the Site expressly agree to release Traser Romania from liability for any legal or extrajudicial action arising from improper or fraudulent use of the Site.

For cases of force majeure, Traser Romania and/or its operators, directors, officers, employees, subsidiaries, affiliates and representatives are released from all liability. Cases of force majeure include, but are not limited to, failure of Traser Romania technical equipment, failure of internet connection, failure of telephone connections, computer viruses, unauthorized access to the Site's systems, operating errors, etc.

Users agree to protect and ensure Traser Romania and/or its operators, directors, officers, employees, branches, subsidiaries and representatives from and against any and all claims, demands, actions, actions, demands, losses, damages, losses, costs (including, but without limitation, attorneys' fees), expenses, costs, suits, judgments, fines, settlements or other liabilities arising out of or related to any other action of Users in connection with the use of the Site or the services offered through the Site.

Traser Romania gives no warranty, express or implied, as to, but not limited to, the operation of www.traser.ro Site, the information, content, materials or products on the Site, and their suitability for a particular purpose. Users expressly agree that use of this site and application of the information is at their own risk.

7. Subscribing users to newsletters and alerts

Site users have the opportunity to receive newsletters and alerts by e-mail, with the possibility for users to opt-out of receiving such notifications at any time by clicking on the unsubscribe link in the newsletter/alert received on the e-mail explicitly entered upon subscription. Due to the fact that access to the products offered through the Site is through an active account, therefore based on a username and password, we recommend Users not to disclose these items to third parties, even if they state that they will contact you from the Site.

Also, to ensure a higher level of security, at the end of your visit to the site we recommend that you close the browser window in which you were working or click on "Sign out" / "Log off" on the page you are visiting.

8. Cookies policy

A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, cell phone or other device when you visit a website. This cookie sends information back to the site whenever you revisit it. Cookies can be either permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are valid only until you close your browser window. Cookies can be either primary cookies that are set by the website you are visiting or third-party cookies that are set by a website other than the one you are visiting.

How does Traser Romania use cookies?

We use cookies to improve the functionality of our websites, to help you navigate more efficiently from page to page, to remember your preferences, and generally to enhance the user experience. The cookies we use on our websites fall into the following categories:

Strictly necessary cookies:

These cookies are essential for you to be able to navigate the site and use the services you have requested, such as accessing secure areas of the site. We use these types of cookies to administer user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first party and can be permanent or temporary. In short, our websites will not function properly without these cookies.

Performance cookies:

These cookies collect information about how visitors use a site, such as which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

compile statistics about how our websites are used measure the impact of our advertising campaigns. These cookies may be permanent or temporary, from the host party or third parties. In short, these cookies collect anonymous information about pages visited and ads viewed.

Functionality cookies:

These cookies allow a website to store things you choose (such as your user name, language or country) and offer enhanced, more personal options. These cookies may also be used to provide the services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymous and cannot record your browsing activities on other sites.

We use these cookies to:

remember if you have already taken advantage of a particular service improve the overall experience across the site by remembering your preferences. Advertising cookies:

These cookies are used to limit the number of times you see an ad as well as to measure the impact of your advertising campaigns. Advertising cookies are used to manage site-wide advertising. Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they relate to the advertising services provided on our third party site.

Social cookies:

- these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content on www.traser.ro on those networks. Traser Romania.ro does not control these cookies, so for more information on how they work, please check the social network pages.

How to manage and delete cookies

If you wish to restrict, block or delete cookies, you can do so by changing the settings of your web browser. Use of www.traser.ro without rejecting cookies or similar technologies signifies your consent to our use of such technologies and the processing of your information.

You can find more information about cookies here.

9. Billing and payment

Payment methods: ONLINE with bank card - Netopia Payments, payment within 30 days via PayPo, cash on delivery, bank transfer.

The price, payment method and payment term are specified in the Order. The Seller shall issue the Buyer an invoice for the Goods delivered, the Buyer's obligation being to provide all information necessary for the issuance of the invoice in accordance with applicable law. For the correct communication of the invoice related to the Order, the Buyer has the obligation to update whenever necessary the data in its Account and to access the information and documents related to each Order existing in the Account. By sending the Order, the Buyer agrees to receive the invoices also in electronic format by e-mail, to the e-mail address mentioned in his Account.

If you choose to pay online with your bank card, you will be redirected to the NETOPIA Payments payment platform. Your details such as name, address, e-mail address and phone number will be sent to NETOPIA Payments to facilitate the secure payment process. More information about NETOPIA Payments can be found at here.

10. Responsibilities

• The Seller undertakes to send the Goods and Services by courier door-to-door to the Buyer.
• The Seller is released from the risks and liabilities associated with the Goods and Services when they are delivered to the national courier company with which the Seller cooperates or to the Buyer's representative.
• The Seller shall ensure proper packaging of the Goods and Services and shall ensure the transmission of accompanying documents.
• The Seller cannot be held liable for any damages that the Buyer or any third party may suffer as a result of the performance by the Seller of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss. of the products.
• The Seller shall be liable if its subcontractors and/or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.
• The Seller assumes no responsibility for product descriptions presented on the website. The images are shown on the site by way of example, and the products delivered may differ from the images and descriptions displayed on the site in any way due to changes in features and design without prior notice.
• The seller reserves the right to supplement and amend any information on the website without prior notice.
• The Seller does not guarantee the availability of products displayed in stock, which is why the Seller shall have the right not to deliver all or part of an order if certain products no longer appear in the current offer or are not available. In the event that prices or other product details have been displayed incorrectly, including due to the fact that they have been entered incorrectly in the database, the Seller reserves the right to cancel delivery of the relevant product and to notify the customer as soon as possible. of the error if delivery has not yet been made.
• The seller is not liable for damages created as a result of the failure of the website as well as those resulting from the inability to access certain links published on the website.
• The maximum amount of Seller's obligations to any customer in the event of non-delivery or improper delivery shall be the amount of the sums collected by Seller from that customer.
• Products sold on the website are for personal use and their resale is strictly prohibited under the Tax Code.

11. Shipping and delivery

Delivery is not free and is by express courier as described in the Delivery Information section.

We shall not be liable for late transportation, loss, destruction, damage, damage, non-delivery or incorrect delivery of a shipment or part thereof, if caused by, but not limited to, the following situations/circumstances beyond our control: - road blockages (falling trees, stones, chain chain collisions), landslides near the road; - bridge collapses, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, weather conditions unfavorable to the proposed route; - natural causes: earthquakes, cataclysms, devastating storms, tornadoes, vegetation fires, floods, river runoff, abandonment of riverbeds, etc.human causes: state of war, state of siege, forced nationalization (state ownership), revolutions, popular uprisings, etc.; - non-compliance with orders by suppliers and third parties.

12. Acceptance

Acceptance shall be made when the Goods comply with the technical characteristics specified in the Order. If the Buyer discovers that the Goods delivered do not conform to the technical specifications, then the Seller shall bring the Goods into conformity. Also, for the Products sold and delivered by Traser Romania, the Buyer has the right to return the Products within 14 days.

13. Transfer of ownership

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (i.e. delivery - signing the delivery note provided by the courier or signing the receipt on the tax invoice in case of deliveries). made by the Seller's staff). In the case of delivery by courier, it is not authorized by the Seller to allow the Buyer to open the packages before signing the delivery, but only after signing the delivery and paying the eventual countervalue.

14. Returning products

The Buyer may request the return of products in the following situations: Packages are severely damaged; Products have been incorrectly delivered/invoiced. Delivery of products other than those requested must be reported immediately. The Buyer may request return for replacement, and if the product is no longer in stock, the Buyer may opt for replacement or full refund. If you agree to a replacement with a higher value product, you will pay the difference, or if the value is less, you will receive a partial refund up to the value of the replacement product. Return shipping and transportation costs for the replacement product, if any, are the customer's responsibility. Products have manufacturing defects; the Buyer has the right to notify the Seller in writing that he renounces the purchase, without penalty and without giving a reason, within 14 days of receipt of the product. Also in accordance with art. 7 para. 1 of OG 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalty and without giving any reason. In this case, the direct costs of returning the products will be borne by the Buyer, in accordance with the law. The Products must be returned in their original packaging, with the invoice attached, with no traces of physical wear or damage. Customized products cannot be returned. Please note that these products are created according to the configurations you specify, so they cannot be modified or returned. If replacement with a higher value product is agreed, the Buyer will pay the difference, or if the value is less, will receive a partial refund up to the value of the replacement product. Return and transportation costs for the replacement product, if any, shall be borne by the Buyer. In the event that the products whose return is requested show damaged or incomplete packaging, traces of wear and tear, scratches, dents, we reserve the right to decide to accept the return or to withhold an amount, which will be communicated following an assessment of the damage caused. In the case of exercising the legal right to return the product, the refund will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.

15. Processing of personal data

More details about Personal Data Processing can be reviewed on the Privacy Policy page.

16. Applicable law

This contract is subject to Romanian law. Any disputes between Traser Romania and the users/customers/buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

17. Special offers

Traser Romania does not have special offer campaigns.

18. Changes to terms and conditions

Traser Romania reserves the right to modify at any time and in any manner any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without prior notice and without any further formality being required of Users. Any modification is accepted in full and unconditionally by the Users of the Site by simply using or accessing the Site or any facility offered by the Site, which has occurred at any time after the operation of the modification, and the non-acceptance of any modification shall entail the obligation of that User to the Site and/or use in any way the services offered through the Site.

Latest update: April 1, 2025